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FAQ

What currency is used on your website?
  • The default currency is set to USD; However, you may change the displayed currency in your browser's header bar in the top right corner.
  • Optional currencies are as follows: USD, CAD, GBP, EUR, AUD


What payment method can I use when making a purchase?

We offer the following:

  • American Express
  • Mastercard
  • Visa
  • Paypal

Is my payment secure?
  • Our e-commerce host, Shopify includes a SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

 

Which countries do you ship to?

  • Canada: Alberta, BC, Manitoba, Ontario, Quebec, Saskatchewan)
  • USA: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jeresey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Penssylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming)
  • Rest of the world: Australia, Austria, Belgium, Brazil, China, Colombia, Congo, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, El Salvador, France, Germany, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Korea, Lebanon, Malaysia, Mexico, Netherlands, New Zealand, Nicaragua, Norway, Panama, Philippines, Poland, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam
  • If your country is not listed here, please email info@sinnerandsaint.co

 

How long will it take for my item(s) to arrive after payment?

  • It takes between 48-96 hours for your order to be received and dispatched from our shipping facility. The amount of time it takes to receive your item(s) is dependent on your chosen shipping method as well as your shipping address

 

How will I receive my purchase?

We offer the following delivery services:

1. Canada: Canada Postage (Tracked, 2-8 business day delivery)

2. USA: Priority Service (Tracked, 2-4 business day delivery)

3. International: Tracked international postage (Tracked, 6-12 business day delivery)

    • Visit our shipping page for more information.

    How do I track my order?
    • Within 24 hours upon receiving the shipment confirmation, an email containing the tracking number will be sent to the email address associated to your account

     

    Is it possible to change or cancel my order once it has been processed?

    • You cannot cancel an order once it has been completed. However, all items (excluding final sale) are eligible for a full refund or exchange (see: Returns) upon arrival of your order.

    How do I use a promo code or gift card?
    • Input your special promo code or gift card at check out.

    Can I save an item I love?
    • My Wishlist (link) allows you to keep track of shopping activity and all of your favourite products whether you're on your computer, phone or tablet. You won't have to waste time searching for that item you loved on your phone the other day - it's all here in one place!

    Do you restock items that are sold out?
    • Yes, we frequently restock items that are sold out. Visit the product page of the sold out item(s) and enter your email to be notified once the item(s) has been restocked
    • Stay up to date with all Sinner & Saint related news by signing up for our mailing list.

    I think my package was lost or stolen.
    • Unfortunately, Sinner & Saint is not responsible for lost or stolen packages.
    • Customers assume all responsibility once a tracking number has been issued.

     

      Do I need an account to shop with Sinner & Saint?

    • No, you do not need an account to shop with Sinner & Saint
    • At checkout you will have the option to login to your account or continue as a guest to place your order
    • Creating an account with us is quick and will ensure easy check-out for future orders with Sinner & Saint. We promise to never share your information. Becoming a Sinner & Saint insider allows you to keep up to date with all the newest releases, have exclusive access to secret deals and promotions, and gain access to our Wishlist feature where you can save your favorites, all in one place.

    I’d like to stay updated with new products and information.
    • Stay in the loop with all Sinner & Saint related news by entering your email on our Connect page.

    My questions aren't listed here.
    Please email us at info@sinnerandsaint.co and we will respond to your inquiries as soon as possible.

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